Determine if the situation is an emergency by asking yourself the following:
If you’ve determined that your plumbing situation requires immediate attention, contact us on our 24/7 emergency line. Over the phone, we will guide you on how to safely resolve or manage the situation.
After supressing the issue over the phone My Plumber WA will work with you to determine the best course of action. Whether this means an emergency callout or scheduling a convenient appointment, we will work in the best interest of you and your home.
Some things cannot wait for business hours. Call the emergency line and we will get a plumber out as soon as possible.
Step 1 – Turn off power
As soon as you discover a burst pipe, your first step should be to turn off the power supply to the affected area. Locate your electrical switchboard and switch off the circuit breaker or remove the fuse that controls the electricity to the area where the burst pipe is located. This precautionary measure helps minimise the risk of electrical hazards caused by water coming into contact with electrical components.
Step 2 – Get a Bucket
After turning off the power, grab a bucket or any suitable container to collect water leaking from the burst pipe. Place the bucket directly beneath the affected area to prevent water from spreading and causing further damage. This step helps minimise water damage to your property while you work on resolving the issue.
Step 3 – Turn Off the Water Main Valve
Once you have taken the initial steps to mitigate electrical and water damage, locate the water main valve in your home. This valve is usually located near the water meter or where the main water supply enters your property. Turn the valve clockwise (or to the right) to shut off the water supply to your entire home. By doing this, you will stop the flow of water through the burst pipe and prevent additional water leakage.
At My Plumber WA, we understand that plumbing emergencies can happen at the most inconvenient times. That’s why we take pride in offering our valued customers round-the-clock availability, ensuring that help is just a phone call away, 24 hours a day, 7 days a week.
Our dedicated team is fully equipped with advanced tools, state-of-the-art equipment, and a comprehensive range of high-quality parts and materials. This allows us to be prepared for any plumbing challenge that may arise. Whether it’s a burst pipe, a clogged drain, a malfunctioning hot water system, or any other emergency, we have the expertise and resources to handle it swiftly and effectively within the same day.
Time is of the essence during a plumbing emergency, and we prioritise same-day service, even outside regular business hours. With our well-stocked inventory and reliable access to spare parts, we can often install a new hot water system on the same day, restoring your comfort and convenience without unnecessary delays.
Your satisfaction and peace of mind are our top priorities.
The reviews speak for themselves. From quick home repairs to ongoing work for builders and property managers, people across Perth’s north keep calling us back for the same reasons: the job gets done properly and our customer service is second to none.
